Industry News

Lou Altman on Improving Customer Service

East Coast Satellite Communications CEO was included with 47 other experts on what it takes to improve customer service.  If you’re a East Coast Satellite Communications client, you’ll recognize his answers as how East Coast Satellite Communications operates.  If you buy SatCom elsewhere, you’ll have a glimpse of why East Coast Satellite Communications clients are […]

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Six Secrets to Choosing Your SatCom Provider

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Why Customer Service is a Matter of Perspective

“Great customer service is a matter of perspective,” says Lou Altman in his article about online reviews and customer service in Small Business Computing magazine.  Read the article HERE

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Do You Really Know Your Customer?

Read Lou’s article in Small Business Computing magazine that asks, ‘Do You You Really Know Your Customer?’  Lou offers time-tested techniques that build lasting relationships that create client retention that makes more money for your company.

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Why Buying at the Lowest Price Costs you the Most

Cheap is for a Reason Anyone who knows me knows my on-going railing against lowest-priced providers in SatCom space and the farce that they are doing their customers any kind of service. I’ve heard story after story about the complete lack of support that a lowest-priced provider offers, including a disaster-response agency whose lowest priced […]

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Five Lessons from A Non-Flight

I was supposed to visit a business partner in the Bahamas yesterday to finalize a training program I will be delivering in January.  Thanks to a series of errors, I never made it. As our departure time came and went, the Captain announced that a certain maintenance certificate had expired last night at midnight (seven […]

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Credibility is all about You!

Credibility is defined by Dictionary.com as, ‘the quality of being believable or worthy of trust.’ Think about the statement: ‘worthy of trust’. What does that actually mean? Before we answer that, let me back up and explain why I am on this vein of thinking. Facebook keeps recommending ‘friends’ for me because we have 4, […]

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Who Gets Your Money?

I’m in the market for a new/used truck. I love my current truck – a 2013 Chevy Silverado that I bought used with 300 miles on it – got a great deal, $10,000 off price. I just want to get rid of my payment and drive something that will give me 40,000-50,000 miles. Nothing complicated; […]

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